How Chester Roofing Experts collects, uses and protects your personal information.
Chester Roofing Experts is the data controller for personal information collected through this website and through telephone and email enquiries. We are registered in England and Wales.
If you have any questions about this privacy policy or how we handle your personal data, contact us at 0124 463 7110.
When you contact us for a quote or survey, we collect: your name and contact details (telephone number and/or email address); the address of the property requiring roofing work; details of the roofing work you require.
We do not collect payment card details through this website. We do not use website tracking cookies beyond those required for basic site function. We do not collect data from visitors who do not make an enquiry.
We use the information you provide solely to: respond to your enquiry and arrange a survey where required; provide a quotation for roofing work; carry out roofing work you have instructed us to perform; maintain records of work carried out at your property for guarantee purposes.
We do not sell, share or transfer your personal data to third parties for marketing purposes. We do not add your details to mailing lists without your explicit consent. Your information is used only for the purpose for which you provided it.
Enquiry records are retained for 12 months from the date of enquiry. Records of completed work are retained for 10 years to support our workmanship guarantee obligations. After these periods, records are securely deleted.
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, or to request deletion of your data subject to our legal retention obligations. Contact us at the details above to exercise these rights.
Under the UK General Data Protection Regulation (UK GDPR) you have the right to: access your personal data; correct inaccurate personal data; request deletion of your personal data; object to processing of your personal data; request restriction of processing; data portability.
If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
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