From your first call to sign-off and guarantee handover — exactly how a roofing job runs with us across Chester, with no call-out fee, no hidden extras and no pressure.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
📞 Call Now: 0124 463 7110Working with us follows seven clear steps: your first call or callback, a free survey, a written itemised quote, scheduling, access day, the work, then cleanup and sign-off with a 10-year written guarantee. No call-out fee and no payment before materials are on site.
We keep the whole process simple and transparent, from the first phone call to the moment we hand over your guarantee. Here is exactly how a job runs with us across Chester — no surprises, no pressure, no hidden costs.
You call 0124 463 7110 or request a callback. We ask a few questions about the problem and your Chester property, and book a free survey at a time that suits you.
We come and look properly. On Chester’s Victorian and Edwardian slate terraces we check for nail sickness and slipped slates; on 1930s semis, hip and ridge mortar and flashings; on post-war estates, concrete-tile fixings and flat-roof felt. We go into the loft where we can, and use a drone on tall or awkward roofs.
You get a clear written quote — material, scope, scaffold, timescale and guarantee, with a fixed price. No verbal estimates, no call-out fee, no obligation.
Once you approve the quote we book you in, with weather margin built into the plan and permit lead time allowed for where Cheshire West and Chester Council pavement licences are needed.
Scaffold or towers go up where the job needs them — itemised in your quote, never a hidden extra. We sheet and protect your garden, drive and paths first.
We carry out the work to the written specification, keep the site tidy each day, and weatherproof any open roof overnight against Chester’s rain.
We clear all debris, remove the skip, and walk the finished work with you. Only when you are happy do we hand over the written 10-year guarantee and aftercare details.
To make it concrete, here is how a recent job ran. A homeowner in Hoole called about a persistent damp patch on a bedroom ceiling. Our free survey traced it not to the tiles but to a failed lead flashing where a rear extension met the main slope — a classic Chester Victorian-terrace detail.
We sent a written quote the next day: renew the flashing in the correct lead code, re-dress the surrounding slates, and check the valley. No call-out fee, a fixed price, no deposit as it was under £500. We booked it for the following week, allowing for a dry-weather window.
On the day, a tower gave safe access — no full scaffold needed — the flashing was renewed in a few hours, the area left clean, and the guarantee handed over. The homeowner did not need to be in. That is the standard process: honest diagnosis, clear price, tidy work, proper guarantee.
Roofing has more than its share of rogue traders, and the way we work is designed to be the opposite of a doorstep cold-caller. Every stage — the free written quote, the itemised scaffold, no payment before materials, the insurance-backed guarantee — exists to give you certainty and protect your money.
If you want to know what separates a trustworthy Chester roofer from a chancer, our guide on how to choose a roofer sets out the checks worth making. Our whole process is built to pass every one of them.
Behind the seven-step process sits a commitment to recognised standards, because on a Chester roof the details are what make work last. Pitched roofs are re-covered to BS 5534, the British Standard for slating and tiling, with correct fixings and, on exposed Chester elevations, mechanical fixing where the standard now requires it. Chimney and abutment weatherproofing uses the right lead code to Lead Sheet Association guidance — Code 4 for stepped flashings, Code 5 for back gutters and valleys — not thin substitutes that fail in a few winters.
On the city's conservation-area streets and its listed and period stock, we match materials to the original: natural Welsh slate where slate was used, clay where clay was used, and lime mortar rather than hard cement on solid-walled Victorian and Georgian buildings so the structure can still breathe. Where a property falls within a Chester conservation area we flag any consent implications early, so there are no surprises once the scaffold is up.
Every job is fully insured, and our workmanship guarantee is written and transferable if you sell. We are happy to provide proof of insurance and references before you commit — exactly the checks a careful Chester homeowner should make of any roofer, and which our whole process is built to pass.
Call us on 0124 463 7110 or request a callback through the site. We arrange a free survey of your Chester roof, then send a written itemised quote — no call-out fee and no obligation to proceed.
No. Surveys and written quotes are free across all Chester postcodes. You only pay once you have approved a written price and the work is done to your satisfaction.
On access day we set up scaffold or towers where needed, protect your garden and drive, and begin work. For external roofing you do not need to be home — we just need power and agreed access.
No deposit on repairs under £500. On larger jobs and re-roofs, staged payments — nothing before materials are on site. We invoice with VAT for your records.
All work carries a written 10-year workmanship guarantee, with manufacturer warranties on materials on top. We hand this over at sign-off.
Yes. We clear all debris and waste, remove the skip, and leave your Chester property clean. Sign-off only happens once you are happy with the finish.
Emergencies are same-day. Booked repairs and smaller jobs are usually within a week or two; re-roofs are scheduled around material lead times and weather, with a firm window in the quote.
Last updated: August 2026
No call-out fees. No obligation. Local Chester roofers who answer the phone.
0124 463 7110